How can we help
Frequently Asked Questions
Material Requirements
What is your minimum material requirement?
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Why are your minimums so low compared to other companies offering assay results?
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I sent two boxes of foil and still got paid by the pound, why?
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Transport, Logistics & Insurance
How does shipping work, and how do we get converters to you?
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How do I pack, seal, and tag my box?
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Do you provide the boxes, super sacs, and/or drums?
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Why does your customs sheet have such a low average?
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Do I pay for material going over the Canadian Border?
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Is my material insured?
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PGM Market
Do you have lease rates on metals?
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Why are the prices higher on websites such as Kitco, Bullion Desk, and/or metal pricing websites?
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Why does RH’s price only change a few times per day when PT and PD change every minute?
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Which app or website should I follow for current market prices?
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Hedging
What does hedging mean?
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When can I hedge my material?
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Why do I have two-weeks to deliver my material after hedging?
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Tolling & Hedging Options
What is a Toll-Refiner?
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What does it mean to Toll my material?
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When can I hedge my tolled material?
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What does it mean to Not Toll my material?
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When can I hedge my non-tolled material?
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Terms & Cost of Doing Business
How does interest work?
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Why does PMR have an interest charge?
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Supplier Services Platform (SSP)
How do I get access to your platform?
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Grading
Do you come out to grade?
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How can local buyers pay more than a refinery?
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Why do converter values vary so greatly for the same serial number?
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Why are Aftermarket’s worth so much less than OEM units?
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Can you explain how PMR separates different material types and why?
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Results, Payment & Advances
How long does it take to get results?
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When do I get paid?
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How do you pay?
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Do you pay in cash?
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When am I eligible for advance payments?
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How are advances calculated?
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Why can’t I take an advance without hedging?
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How do I know how much I’ll be getting back before I send in my material?
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How do I know if I’ll be getting more than what my buyer is offering me?
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