PMR is looking for a Supplier Services Coordinator to help manage and facilitate our operating procedures. To succeed in this role, you should be highly organized, a great listener and have excellent communication skills to effectively serve others. Unlike a call center, our open spaces offices offer a relaxed and productive environment which fosters team collaboration but also supports an autonomous workspace for each member of the team.

LOCATION:

• Onsite position (in-office, not remote)
• Boisbriand

ROLE & RESPONSIBILITIES:

• Handle incoming requests through email and phone channels;
• Create, complete and monitor service requests;
• Update internal databases with account information;
• Act as a direct liaison between logistics brokers and clients for incoming shipments;
• Build relationships with suppliers and other PMR departments

QUALIFICATIONS:

• Minimum 3 years of experience in customer service or a similar role
• Comfortable working with multiple software systems; tech-savvy and adaptable
• Excellent communication skills - both written and verbal
• Trilingual- English, French and Spanish – essential
• Experience with CRM systems and Microsoft Office (Excel, Word, Power Point)
• Strong multitasking and time-management abilities
• Able to work independently in a fast-paced environment

BENEFITS AND CONDITIONS:

• Salary : $45,000 - $60,000 (based on experience)
• 3 week’s vacation per year
• 5 paid personal days per year
• Yearly company branded clothing allowance
• Group insurance plan including vision & dental
• Employee assistance program
• RRSP Match (up to 3%)
• Online Healthcare
• Monthly team lunches & seasonal team building activities
• Free online professional development courses offered

We offer you long-term, stable employment and a dynamic, collaborative work environment. At PMR, we also offer you the opportunity to grow within the company according to your career goals, develop your skills and offer you the support you need to lead to your success.

We thank you for your application. Please note that only selected candidates will be contacted.

Job Type: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care