Supplier Service Coordinator

Supplier Service Coordinator

PMR is looking for a Supplier Service Coordinator to help manage and facilitate our operating procedures. To succeed in this role, you should be highly organized, a great listener and have excellent communication skills to effectively serve others. Unlike a call center, our open spaces offices offer a relaxed and productive environment which fosters team collaboration, but also supports an autonomous workspace for each member of the team.

Our Head Office is located in Boisbriand; this position requires you to work in office.

BENEFITS AND CONDITIONS

• 3 week’s vacation per year
• 2 paid personal days after 3 months of service
• Salary starting at $50,000 (per year, paid weekly), based on experience
• Yearly company branded clothing allowance
• Group insurance plan including vision & dental
• Employee assistance program
• RRSP Match - up to 3%
• Online Healthcare
• Monthly team lunches & seasonal team building activities
• Free online professional development courses offered
• Possibility of advancement
• Free parking and coffee available at this location

ROLE & RESPONSIBILITIES

• Handle incoming requests through email and phone channels
• Create, complete and monitor service requests
• Update internal databases with account information
• Act as a direct liaison between logistics brokers and clients for incoming shipments
• Build relationships with suppliers and other PMR departments

QUALIFICATIONS

• Minimum of 3 years of experience in customer service or a similar role
• Must be proficient with computers and be able to effectively work with multiple software
• Previous experience with a CRM and Microsoft Office (Excel, word, power point)
• Excellent verbal and written communication skills
• Trilingual- English, French and Spanish - essential
• Ability to prioritize and manage multiple tasks
• Ability to work independently in a fast-paced environment

WHAT OTHER COMPANIES CALL THIS ROLE;

• Customer Service Representative
• Helpdesk Agent
• Customer Experience Agent
• Customer Service Advisor
• Customer Support

We offer you a long-term, stable employment and a dynamic, collaborative work environment. At PMR, we also offer the opportunity to grow within the company according to your career goals, develop your skills, and offer the support you need that leads to your success.

We thank you for your application! Please note that only selected candidates will be contacted.